Privacy Policy
This privacy policy explains how Smart Electrics Tech Ltd collects, uses, and protects your personal information.
Last updated: 25 September 2025
1. Information We Collect
Personal Information
When you contact us through our website forms, we collect:
- Name (first and last name)
- Email address
- Phone number
- Postcode
- Service requirements
- Message content
Analytics Information
We use Google Analytics to understand how visitors use our website. This includes:
- Pages visited and time spent on site
- Device type and browser information
- General location (city/region level)
- How you found our website
2. How We Use Your Information
Contact Information
- Respond to your enquiries
- Provide quotes and estimates
- Schedule appointments
- Follow up on services
Analytics Data
- Improve website performance
- Understand user preferences
- Optimize our services
- Monitor website security
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties.
Your information is only shared with:
- Google Analytics: For website performance analysis (anonymized data)
- Email Service Provider (Resend): To send you enquiry confirmations
- Legal Requirements: If required by law or to protect our legal rights
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure email servers for communication
- Regular security updates and monitoring
- Limited access to personal data within our organization
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to data processing
- Data portability
Cookie Control:
You can control cookies through your browser settings:
- Block all cookies
- Block third-party cookies only
- Delete existing cookies
Note: Blocking cookies may affect website functionality.
Currently disabled
Changes take effect immediately. Disabling analytics will clear existing tracking cookies.
6. Data Retention
We retain your information for the following periods:
- Contact enquiries: Up to 2 years for business purposes
- Customer records: 6 years for accounting and legal compliance
- Analytics data: 26 months (Google Analytics default)
7. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Email: info@smartelectricstech.co.uk
Phone: 07977 785786
Address: 18 Lowthorpe Crescent, Preston, Lancashire, PR1 6YE
8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date.